Coaching Privacy Policy

Last updated: October 25, 2026

Saga Coaching LLC ("Saga", "we", "us") provides physique, contest preparation and lifestyle coaching. This policy explains what personal information we collect through our application, booking, agreement, checkout and onboarding pages, how we use it, and the choices you have.

Information we collect

  • Contact details: name, email address, phone number, Instagram handle.
  • Application and intake answers: goals, training and nutrition history, schedule, budget, and health information you choose to share, including conditions, medications, injuries, bloodwork, supplement and performance-enhancing drug use, and progress photos.
  • Booking and agreement records: call times, signed coaching agreements and signature details.
  • Payment records: plan, amount and payment status. Card details are entered on our payment processor's secure form and are not stored by Saga.
  • Technical data: IP address, browser and device type, and pages visited, collected through cookies and similar tools.

How we use it

  • To review your application, schedule your consultation and assign your coach.
  • To prepare your coaching agreement, process payment and manage your subscription.
  • To build, deliver and adjust your coaching program.
  • To send service messages by email and text, such as booking confirmations, call reminders, agreement and payment links, onboarding steps and renewal notices.
  • To meet legal, tax and accounting obligations and to protect our rights.

Text messages

If you provide your phone number and agree to receive text messages, Saga will send you messages about your application, consultation, agreement, payment and onboarding. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing with subcontractors that support our services, such as customer service and message delivery providers, is permitted.

How we share it

We do not sell your personal information. We share it only with:

  • Your assigned Saga coach.
  • Service providers that run our operations: our client management and messaging platform (HighLevel), payment processor (Stripe), scheduling and video calls (Google), and email and file storage providers. They may use your information only to provide services to Saga.
  • Authorities or other parties when required by law or to protect our rights.

Health information

Saga is not a healthcare provider and is not covered by HIPAA. Health information you share is used only for your coaching, is visible only to your assigned coach and Saga leadership, and is never used for marketing.

Retention and security

We keep client records for as long as you are coached by Saga and for up to seven years afterward for legal and tax purposes, unless you ask us to delete them sooner where the law allows. We use reasonable safeguards, but no system is perfectly secure.

Your choices and rights

You can ask to access, correct or delete your personal information, or stop email or text messages, by emailing sean@saga-coaching.com. Email messages include an unsubscribe link, and texts can be stopped by replying STOP. Depending on where you live, you may have additional rights under state law. We will not treat you differently for using them.

Age

Our services are for people 18 and older. We do not knowingly collect information from anyone under 18.

Changes

We may update this policy. The "Last updated" date shows the latest version.

Contact

Saga Coaching LLC ยท sean@saga-coaching.com